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The House Magazine
Professional Certificate in Public Sector Delivery
Welcome Diary
Schedule
Parliamentary
Procedure
Modules Written
Tasks
Presentations Diploma Level
Certificate
Northern Ireland
Dates & Modules

Story Line and Written Tasks


Story Line

Task 1

Task 2

Task 3

Task 4

Task 5

Task 6

Final Written Task

Series 10 27th April 2007

Series 11 10th July 2007

Series 12 28th August 2007

Series 13 15th January 2008


Story Line

Introduction

A joint review is being undertaken by the Department for Children and Education, the Department for Enterprise and the Metropolitan Police Force into how to regulate most effectively the supply and use of video games for children.

The review has been prompted by media coverage of children being influenced by video games. Claims have been made that the games are a bad influence and have led to an increase in youth crime.

The joint review (termed the Bergman Review after the Review Team Leader) seeks to address issues surrounding the negative impact of unregulated use of video games with potentially harmful content by children up until the age of 18.

Extensive research will be compiled and the various interested parties and stakeholders involved will have an opportunity to raise and discuss issues that particularly concern them (discussed further below). The intention is to then plan policy that will create a positive move forward in clarifying and implementing effective outcomes to the issues raised.

You work in the policy team which has commissioned the review. Key issues to address include:

  • Children should play games that are age appropriate whilst encouraging minimal and manageable risks
  • Parental awareness and understanding of games needs to be improved
  • Getting the classification system right all the way from game development to sale
  • Addressing the emerging challenges of online gaming

Your policy team has identified key stakeholders from industry, third sector, policy and academic areas.

Positive aspects of video-gaming, both on purchased systems and online, include:

  • Opportunities for learning – gaming can improve problem-solving
  • Building confidence
  • An interactive experience – particularly online, when children can experience a wider ‘community’ of friends
  • Increasing IT literacy and communication skills

Negative aspects include:

  • The risk of ‘addiction’
  • The risk of ‘normalising’ violence and desensitizing children
  • The risk of a negative impact on ideological and moral values
  • The risk, particularly online, of predatory individuals

Currently, the most positive, pro-gaming stakeholders are the game developers, manufacturers and retailers. The Bergman Review has held workshops to discuss the review with the video games industry, the internet industry, and children’s charities. It has also included qualitative research in a series of focus groups across the UK, segmented by age of child, socio-economic status, geographical location and level of concern about the internet and video games.

Further to the Review’s research, Ofcom’s submission to the Call for Evidence – a Government consultation – included a survey of the views of children, young people and parents on the issues raised surrounding the internet and video-gaming.

Possible policy outcomes could include classification, regulation, distribution, guidelines for parental monitoring, education for children and adults on both the benefits and risk management of online gaming, potential advertising campaigns and the development of a comprehensive information resource.

This is an emotive issue that receives a lot of media coverage, and can be very contentious for the Government. It has the potential to create positive media coverage or very damaging coverage. It is essential that you develop any supporting materials or written work with fully informed research and within a clear, concise and defined structure.


Written Tasks

Participants are required to complete a Written Task after each of the 6 Core Modules.

Each written task will be handed in as a hard (paper) copy at the next module the participant attends.

Emailed work or late work will not be accepted or assessed.

The Written Tasks will be marked with detailed feedback comments by the Course’s Internal Assessors, for the benefit of the delegates when carrying out such tasks in the future.


Module One Written Task

You work in the DCE (the Department for Children and Education) and have policy responsibility for legislation affecting child protection. You have received the following note from the Secretary of State’s Private Office.

“Ministers have become aware of the Bergman Review into children and new technology, and are seeking further guidance to the issues being raised and addressed by this paper. Please provide a Briefing to the Minister for Children covering the findings so far and possible ways forward.”

You should provide a Brief of about 2 pages.

All the sessions of Module One are relevant to this task but in putting this Briefing together you should take account in particular the sessions on communicating with Ministers and structuring Briefings.

If any ethical or propriety issues seem to you to arise in the Brief you can refer to the session on the ethical constraints on Civil Servants or visit the Civil Service ethics section of the Cabinet Office website: www.cabinet-office.gov.uk

In structuring your document you can either follow the headings suggested during the module, or those recommended for Briefings on your Departmental intranet, or any others that seem to you appropriate.


Module Two Written Task

Your written task for Module Two is as follows:

Write an Impact Assessment on the findings of the Bergman Review to date.

Consider the following questions:

Do you need to take action? Are the findings suggesting that the issues being explored are creating problems that need policy solutions? How is the research comparing with the media coverage of this emotive issue?

Areas to research and address could include:

  • The international implications – trade and industry
  • Legal matters – the police and established statutory frameworks
  • Revenue and tax considerations
  • Issues surrounding copyright and illegal downloading of games on the internet
  • Issues surrounding child protection in online gaming forums
  • Other pertinent areas you uncover in your research

Whilst part of the task is to work within the constraints of the Story Line, you should feel able to be creative. Remember, this is an exercise offering an opportunity to demonstrate how well you understand the policy process, aspects of obtaining and assessing evidence, measuring policy performance and how scrutiny by Parliament should be taken into account.

It may be useful to look at the BERR website for more information on Impact Assessments at www.berr.gov.uk


Module 3 Written Task

Effective Written Communication:
Letter Writing Exercise


Instructions:

  1. You will find attached a letter from a Marlborough constituent, Guy Callindoure CB who has written to his local MP to raise several issues about the proposed retail and leisure park in the area.
  2. The MP has written to your Minister, who has responsibility for the subject area, to ask for a reply which answers all of Mr Callindoure’s points. She wishes to pass the reply on to him without any alterations or extra work.
  3. Your task as an official in the DETR is to draft the reply from your Minister to the local MP for the Minister to sign.
  4. Your Minister is a keen conservationist and is an active member of the Ramblers’ Association and the English Nature Society. She has a degree in Natural Science and is a keen beekeeper. She lives in rural Gloucestershire.
  5. Your Minister prefers a personal style which makes the recipient feel that you have treated them as an individual and answered all of their questions.
  6. She also asks for:
    - plain English
    - an active style
    - a direct and friendly tone
    - no jargon or bureaucratic language
  7.  Before you write the content of your letter, think about:
    - who you are writing to
    - what has triggered their letter
    - why they have written
  8. List all of the points the constituent has raised and decide what you will address in your reply and in what order. Think about what style and tone is appropriate.
  9. Use the Background notes to help you to respond to the constituent’s points, but make your content appropriate for your readers. Do not be tempted to reproduce them word for word them in your letter.
  10. You will be assessed on your ability to pick out the main points to be answered, how well you have dealt with each point, the order, organisation and presentation of your final draft. It should be accurate, clear and concise with an appropriate tone. Check that there are no spelling and grammar mistakes. It should be about 2 pages long.
  11. Your letter should begin:

‘Thank you for your letter of 30 June enclosing one from Guy Callindoure CB of Kennet Bank, Ogbourne Maizey, Marlborough about plans to develop a retail and leisure park south of Marlborough ’.


Letter Writing Exercise: Background Notes

Marlborough

Marlborough is a small town in the Upper Kennet Valley in Wiltshire.

It is on the major east-west route between London and Bath , and on the north-south route between Swindon and Salisbury .

The first record of Marlborough appears in the Domesday Book of 1086. The Norman Conquerors probably created the town. In 1200, it was an important cloth-making centre.

Like many Wiltshire towns, Marlborough is rich in ancient history. It has ancient burial grounds, pathways and unique countryside due to the chalk soil. It is popular as a short- break destination with tourists and Silbury Hill, which was built in 2500BC, is regularly visited. There are several medieval buildings in the town centre.

Marlborough is protected by Green belt legislation and several local and national non-government organisations such as The Council for British Archaeology, British Heritage and the National Trust.

Environmental policy in Marlborough

Marlborough and the surrounding countryside are of enormous rural significance and Wiltshire County Council have a sustainable development policy for the area. Any planning applications are subject to stringent scrutiny. DETR will need to work closely with the County Council to balance growth with the protection and conservation of the environment.

DETR will be asked to produce an environmental policy for development and they will need to take into account existing legislation and procedures. They will need to document any changes they are proposing and have them assessed by independent bodies.

Wiltshire Wildlife Trust will monitor the environmental health of sites and areas for development. The Wiltshire and Swindon Biological Records centre will provide developers with the environmental information they need to make decisions about the impact on flora and fauna in the area.

DETR are considering developing a site of disused warehouses and depots south of the town. They would be able to improve the look of the area by landscaping it with trees and plants, which are compatible with local scenery. This activity is likely to be popular with local people who consider this area an eyesore at the moment and a place where people tend to dump their rubbish when the local tip is closed.

Economic regeneration in Marlborough

There is a need for regeneration in rural areas as larger companies take over the smaller local businesses and move to larger towns or, increasingly, into Europe. There has been a trend of job losses over the last few years in local towns such as Swindon, Chippenham, Newbury and Marlborough . Marlborough was affected recently when a local dairy and a mobile phone company were taken over and the companies moved their business away from the town. Some years ago, a paper company in Swindon was amalgamated with their famous Head Office in Slough, Berkshire and this increased local unemployment.

It is critical to the economic prosperity of the area that new businesses and organisations are attracted to Marlborough and that there is support for them there.

Marlborough and the surrounding towns are under-represented in bulky goods so the trade goes to Swindon, Bath or Bristol . If the level and quality of retail provision is improved, shoppers will stay in the local area and this will benefit the town and local economy.

All economic development is done in partnership with Wiltshire County Council whose priority is to find work for local people and affordable housing.

Traffic in Marlborough

Many locals believe that the retail park is undesirable for traffic reasons. Wiltshire County Council are in partnership with Kennet District Council and are beginning a transport study of the Marlborough community area. They will produce an agreed Transport Plan for the area.

They aim to improve community transport provision to small settlements and make it efficient, frequent and affordable. They want to improve traffic management measures, reduce peak time congestion and promote HGV access onto appropriate routes. They also want to give better access to services for non-car users.

Local MP’s Office
Delta House
17 High Street
Swindon
Wiltshire
SN10 0ZE



The Minister of State
Department of Environment, Transport and the Regions
Jaguar House
17 Strike Road
London
SW1A 1AA


Dear Joan,


I enclose a letter I have received from my constituent Guy Callindoure CB who is concerned about your plans to develop a retail and leisure park in the Marlborough area.

I would be grateful if you would look into this matter and let me have a reply of clarification and reassurance which I could pass on to him?

Yours ever,

Mary

Member of Parliament for Swindon South


Guy Callindoure CB
Kennet Bank
Ogbourne Maizey
Marlborough
Wilts
SN7 7LE

30 June 2004

The Local MP
Constituency Office
High Street
Marlborough
Wiltshire

Dear Madam,

I was appalled to read in the Gazette this week of your support for a major retail and leisure park south of Marlborough. This is yet another example of the Government’s complete disregard for the natural environment and your insatiable craving for urban development throughout this country in the name of economic growth.

I can’t get out to see you in your surgery as I am quite unwell. I had a hip replacement done in March and I’ve suffered from subsequent complications ever since. I therefore hope you will deal with this serious issue through correspondence.

The retail park is highly unnecessary for 3 reasons:

Firstly, Marlborough and its environment are rich in unique wildlife habitats. Its chalk and limestone fields, ancient deciduous woodlands and river systems are home to rare woodland butterflies, orchids and other endangered species such as bats and dormice.

We didn’t protect the environment for the common house sparrow and starling and they are a rare sight now. If we don’t preserve the countryside some animals and plants will become extinct. Extinct is forever.

Marlborough itself is of enormous historical significance. It has ancient pathways and burial grounds. Silverless Street has some magnificent medieval buildings. What about Silbury Hill? It was built in 2500 BC. Whatever its real purpose was, it wasn’t to house a B&Q warehouse.

Secondly, the retail park will be a disaster for the local economy. The people of Marlborough should support the local shopkeepers and farmers, not the conglomerates.

Young people here can’t find work locally. They used to sign up for the RAF or Army until the defence cutbacks. Now even the civilians at the military bases here are being laid off.

The youngsters cannot afford to buy property and it’s forcing people away. I’ve lived here since I was born in 1928 and my family have been farmers here for generations. Now my only grandson is forced to leave the village. He’s lived with me for 10 years since his parents split up when he was only 9 years old. He has been a great comfort to me since my dear wife passed away on Christmas Eve last year.

We should be supporting conservation here not consumerism and I don’t mean driving for four miles in the four by four to recycle four wine bottles. This sort of action produces no useful result other than deluding the drinker that they are ‘doing their bit’ for the environment.

Visitors treat the Marlborough Downs like a landfill site. They litter the place up with the wrappers from their constant ingestion. The dining room and its civilised rituals is obsolescent.

Finally, you will soon have discovered the obvious impediment to your plans for a retail park here: the infrastructure simply isn’t in place. There are no roads to support your ill- conceived enterprise. Marlborough is grid locked by the school run. There’s nowhere to park and if you do find a space, it costs you £1 an hour. Lorries roar up the A346 all day and night and there’s no bus service from Lockeridge or Manton any more. Consumers simply won’t be able to reach the retail park. I can’t get a bus into town when it suits me – they turn up when they feel like it.

I hope to rely on your unstinting support to quash these unethical plans. Marlborough survived the Civil War, the Norman Conquests and the two World Wars; I sincerely hope we can survive this threat.

Yours sincerely,

Guy Callindoure CB


Module 4 Written Task

Parliamentary Questions

The scenario now is that the press/media are full of the story that a junior Minister has resigned from DETR allegedly as a result of his profound disagreement with the development of Marlborough , in particular on environmental grounds and that too much public money is being committed in a relatively small area. There has been no official comment on the reasons for the resignation yet. In addition, there are reports from environmental groups that a number of rare plant species have been discovered on the proposed site for development, including rare bogwort and species of rare orchids. There is also the rumour running in the media that the Government are on the brink of dropping their support for the whole project. The pressure on DETR is mounting with a big increase in MPs’ letters to Ministers on the project, an Early Day Motion in Parliament deploring the project (about 60 MPs from all parties have signed this, with more adding their names each day), and many written PQs on the subject. DETR are down for Oral Questions in 2 days’ time and there is one down from the local MP for Marlborough which is:

  • To ask Secretary of State for Environment, Transport and the Regions whether she will make a statement on the Government’s proposals for Marlborough

Your task is to provide a one short paragraph answer to the question, and responses to 3 or 4 supplementary questions that are likely to come up. In drafting these you should take into account the guidance for oral PQs discussed on Module 4, and make reference to the handout on Lines to Take. In particular the answers should be short, as positive as possible and of course sayable. Please also provide a covering note with some background and context for Secretary of State who will answer this particular PQ. Please feel free to use your imagination as much as you think necessary.

When submitting this task, please also answer, on a separate sheet the following questions:

  • Is there any limit to the number of written PQs that MPs can put down?
  • At Oral Questions how many supplementary questions can be asked to any one PQ?
  • How frequently do Government Departments have Oral Questions: a) in the Commons; b) in the Lords?
  • What are the main differences between Oral Questions in the Lords as compared with the Commons

What would be your checklist of 5 key things you need to do on receiving a PQ (either Written or Oral)?

Module 5 Written Task

Leadership and People Management Skills

The task following this Module takes you away from the imaginary scenario of developments near Marlborough and addresses your real-life work experiences in the Civil Service.

The task is to write a short Report, about 4 pages long, using the material presented in Module 5 to analyse the performance of your own work team to make recommendations for changes to improve delivery. (If you are in a singleton post without staff then consider ‘your team’ to be those other people with whom you have to co-operate and interact to achieve your set goals, otherwise consider your team to be those people managed by your boss (Reporting Officer), including yourself). 

Your aim is to deliver a well presented and well argued paper paper which would convince your top management team to implement your recommendations. 

You should feel able to approach assembling your evidence and analysis as seems best to you, but we suggest your paper should at least cover:

  • What your team is required to deliver.
  • What problems with ‘delivery’ are currently being experienced,

How the current style of leadership contributes to, or reduces, these problems,

What changes you would recommend to your own and others’   approach to:

a)        Leadership, and

b)        Management,

so as to improve delivery.

Your should structure your report appropriately and use Headings and other “sign posts” to help readers find their way.


Module 6 Written Task

Brief of the Day

Several of your training and personnel managers have previously expressed an interest in how the subjects we cover on the course can be applied to your current workplace.

Imagine that you have been asked to attend the Module 5 seminar by your boss, to establish what the sessions were about and to see whether there were useful messages, tools, techniques which you could put in to practice in your workplace.

We would therefore like you to write a Brief on the day, three to four pages in length, which addresses the following points:

  • what each session was broadly about
  • what key messages were made
  • what you might be able to put into practice in the work place (methods, philosophies, tools and techniques)
  • in what particular areas or in what ways you recommend you should put these things into practice

Final Written Task

The final written task is in three parts.

The first part of the task is to draft a short report (2,400 words) assessing the performance of your Team within your Government Department or Agency, together with recommendations for improvement, in delivering the Prime Minister’s objectives for the civil service set out in his Docklands speech in February 2004:

"The principal challenge is to shift focus from policy advice to delivery. Delivery means outcomes. It means project management. It means adapting to new situations and altering rules and practice accordingly. It means working not in traditional departmental silos.” (see introductory presentation from Module 1).

You may want to focus on one or two examples familiar to you on the way (a) policy and (b) change have been/are being delivered.

Your assessment of this performance should use the skills and learning you have received from the course modules (and the feedback from tutors on your work).

Your report should:

q       Recommend ways in which your Team within your Department or Agency could be more effective in future.

q       Set out in the report the framework and methods you would use to project manage your recommendations to deliver real changes (outcomes) in the way your Team within your Department or Agency should work in the future.

q       Outline the communications strategy that should be adopted to run alongside the implementation of your recommendations.

You should research statements and speeches by Ministers and senior civil servants, answers to PQs and other material in the public domain as background to your report, as well as your own professional experience. Please respect the Official Secrets Act in performing this task. You should attach an annex to your work stating which documents, speeches or Acts you have referred to.

The second part is to draft a short speech (about 2 sides of A4) for your Minister to use in presenting the findings of your report to the House of Commons and “Commending the report to the House”.

The third part is to draft a Ministerial submission (1.5-2 sides of A4) recommending the way forward to your Minister which would cover your draft speech and your report.

The assessors will be looking for evidence that you understand why things are being done as well as how they are done. They will also be looking for how able you are to express complex ideas concisely and simply (using principles such as those outlined in Module 1 – Working with Ministers, for example) and how effectively you use the course material for your written task.

When assessing and marking your written work the assessors will be looking for the following elements.

1/ Comprehensive Coverage of the Subject

2/ Appearance of Work (is it visually easy to read?)

3/ Clear and Detailed Citation and Referencing of Evidence and Sources

4/ Evidence Based Thinking and Proposals (and a “political sense” of what will be acceptable to a Minister)

5/ Consideration of Risk (and how this is to be handled)

6/ Clarity of Expression and Correct Use of Grammar

7/ Original Research

8/ Fresh Perspectives on the Subject (challenging “Conventional Wisdom”)

A Numerical Mark will be given for each of these elements by the internal assessors. The external assessors may decide that if a written task demonstrates excellence in all of these 8 categories, then a special grade of “Excellent” may be awarded.

Any Task which is deemed to be “Needing More Work” may be resubmitted once, taking into account the comments of the internal and external assessors, at a time which is mutually agreed, to fit in with the timetable of subsequent series’ final written submissions.

Please submit your work as one word document to

simon.gillon@parlicom.com

Simon Gillon

Westminster Explained
Westminster Tower 3rd Floor
3 Albert Embankment

London SE1 7SP

©2007 Dods

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